Refund and Allocation Policy

PWAN Real Estate Refund Policy

At PWAN Real Estate, we strive to provide the best service in the real estate sector, ensuring our clients’ transactions are seamless and transparent. However, we recognize that there may be instances where clients seek clarity on our refund policies. This page outlines our Refund Policy in detail, highlighting the terms and conditions that govern all transactions with us.

Our Refund Policy aims to set clear expectations for all parties involved, promoting trust and understanding while ensuring compliance with contractual agreements.

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General Policy Statement

PWAN Real Estate is a property asset-based investment firm. We provide consulting, advisory, property sales, and other real estate services backed by years of expertise and experience. The fees and payments received for our services are non-refundable unless explicitly stated otherwise in the terms of a specific agreement.

We are committed to transparency and fairness. While we aim to avoid refund situations, this policy ensures that any legitimate claims are handled equitably and in accordance with established procedures.

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Management Fee

  1. Non-Refundable Policy for Consulting/Advisory Services

Any consulting, advisory, or engagement fee paid to PWAN Real Estate is considered an advance payment for our services. These fees are earned for the time, expertise, and resources we invest.

If the scope of services is completed, the fee is deemed fully earned and non-refundable.

If the agreement is terminated prematurely for specific causes, such as failure to fulfill obligations, a fair calculation will be made. Refunds, if applicable, will be based on the portion of services not rendered.

  1. Termination of Agreement for Cause

In cases where termination occurs before services are fully delivered, we will calculate the unearned portion of the fee and settle this amicably with the client.

  1. No Refund for Completed Services

Once the consulting or advisory service scope is completed, no refunds will be issued.

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Investment Fees

  1. Non-Refundable Fees

Fees related to investments, property purchases, or other real estate services are non-refundable and non-transferable. This applies under the following circumstances:

The client cancels, withdraws, or decides not to proceed with the service.

Lack of interest, impatience, or dissatisfaction with the investment process.

Incomplete documentation, incorrect application details, or hidden information provided by the client.

Unforeseen circumstances such as force majeure, acts of God, or state of war.

  1. Success Fees

Any success fee, referral fee, brokerage commission, or repatriation fee once earned is strictly non-refundable.

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Application Fees, Government Fees, and Third-Party Expenses

  1. Scope of Responsibility

Application fees, government fees, due diligence fees, attorney fees, third-party payments, and reimbursable expenses fall outside PWAN’s direct control. Refunds for these fees are subject to the policies of the respective third-party entities and are not guaranteed by PWAN.

  1. Independent Refund Policies

Any refund of third-party fees will be governed by the independent refund policies of the respective authorities or vendors. PWAN does not bear responsibility for these refunds.

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Property Investment and Operational Expenses

  1. Non-Refundable Business Expenses

Business expenses related to property investments, marketing, recruitment, legal documentation, project development, and operational costs are considered business expenditures and are non-refundable.

  1. Operational Scope

These costs are incurred as part of our commitment to delivering quality services and are not subject to refunds.

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Refund Request and Procedures

To ensure a smooth refund process, clients must adhere to the following steps:

  1. Submitting a Refund Request

Clients must submit a formal request in writing, either via email to admin@pwan.com.ng or by letter, stating the exact reason for the refund claim.

Any request should include relevant documentation to support the claim.

  1. Evaluation of Claims

Upon receiving the request, PWAN will review the claim to confirm eligibility based on the terms of the signed service agreement and this refund policy.

Refunds will only be considered for legitimate claims such as double charging, technical errors, or failure to execute services.

  1. Settlement Agreement

If the refund claim is approved, the client must sign a settlement agreement with PWAN before any refund is processed.

  1. Service Suspension

Once a refund claim is raised, all associated services will be suspended until the claim is resolved.

  1. Refund Processing Timeline

Approved refunds will be processed within 30-45 working days through the original mode of payment or alternative options like bank transfer or check, where applicable.

  1. Administrative Charges

Refunds requested due to customer errors will incur a small administrative charge, as specified in the service agreement.

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Special Cases for Refunds

  1. Full Refunds

A full refund will be issued in cases of technical errors, such as double charging, or instances where PWAN Real Estate is directly responsible.

  1. Service Incompetency

If PWAN is unable to execute a service due to its own incompetency, a fair calculation will be made to determine the amount eligible for refund.

  1. Refund Mode

Refunds will be issued through the original mode of payment unless otherwise agreed upon.

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For more information about our policies and terms, please refer to the following pages:

Privacy Policy

Terms and Conditions

Accessible Guidelines

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PWAN Real Estate is dedicated to providing exceptional service and ensuring that all transactions are fair, transparent, and compliant with established agreements. Our Refund Policy is designed to protect the interests of both our clients and our business, ensuring that any refund claims are handled promptly and equitably.

We encourage all clients to familiarize themselves with this policy before engaging in any transactions. If you have any questions or require further clarification, please reach out to us at contact@pwan.com.ng.

Thank you for choosing PWAN Real Estate—your trusted partner in real estate investments.

PWAN Real Estate Allocation Policy: A Commitment to Fast, Transparent, and Organized Property Ownership

At PWAN Real Estate, we are redefining the real estate sector in Nigeria by ensuring that land and home ownership is not only fast and efficient but also backed by integrity, transparency, and unwavering commitment to client satisfaction. Our Property Allocation Process Policy is a testament to our dedication to excellence, compliance with regulatory standards, and respect for our investors’ trust.

This comprehensive guide to our allocation process showcases how we ensure seamless property ownership for all investors while maintaining the highest standards of security, legality, and equity.

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What is the PWAN Real Estate Allocation Process?

PWAN Real Estate’s allocation process refers to the systematic granting of land or property ownership to individuals, organizations, and developers. Our approach prioritizes:

Speed: Instant allocations for qualifying properties.

Efficiency: Transparent processes that eliminate unnecessary delays.

Compliance: Full adherence to Nigeria’s real estate regulations and Anti-Money Laundering Act (link to page).

Customization: Tailored allocation solutions based on clients’ unique needs and preferences.

We understand the critical role property ownership plays in building wealth and stability. That’s why PWAN works tirelessly to simplify the property acquisition journey for our investors.

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How PWAN Facilitates Fast and Reliable Land Allocation

  1. Instant Allocations

For properties that are fully developed and documented, we offer immediate allocation upon completion of payment and required documentation. This ensures that our clients can take immediate ownership and begin development without delays.

  1. Pre-Sale and Sold-Out Properties

For undeveloped estate lands, allocations are made once the estate is ready or sold out in bulk. We keep clients informed every step of the way, ensuring clarity on timelines and processes.

  1. Documentation-Driven Allocations

Certain allocations require completion of proper documentation, such as the processing of Certificates of Occupancy (CofO), Deeds of Survey, and Deeds of Assignment. While these steps are necessary for legal compliance, we’ve streamlined our processes to minimize delays.

  1. Tailored Allocations for Single Buyers

For single buyers purchasing individual plots or properties, we ensure a swift and personalized allocation process, offering a seamless transition from purchase to ownership.

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Our Purpose: Creating Opportunities for Everyone

At PWAN Real Estate, our property allocation policy serves a variety of purposes, catering to the diverse needs of investors across Nigeria and beyond. These include:

Residential Allocations

We make it easy for families and individuals to build their dream homes by offering properties in secure and serene locations.

Commercial Allocations

For entrepreneurs and businesses, PWAN provides commercial land for office spaces, retail centers, and other business needs.

Industrial Allocations

We recognize the growing demand for industrial zones and offer properties perfect for factories, warehouses, and other large-scale developments.

Agricultural Allocations

PWAN supports Nigeria’s agricultural sector by offering arable lands for farming and agribusiness projects.

Mixed-Use Allocations

To meet the needs of diverse communities, we also allocate properties for mixed-use developments that combine residential, commercial, and industrial purposes.

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Our Core Principles: Transparency, Integrity, and Excellence

 

PWAN Real Estate’s allocation process is built on the pillars of:

Equality: All clients receive fair treatment and access to our properties, regardless of their status or background.

Transparency: We provide clear and concise information about all fees, processes, and timelines.

Compliance: Our operations fully align with Nigeria’s real estate regulations, ensuring that your investment is secure.

For more on our commitment to legal and ethical standards, visit our Disclaimer Page, Terms and Conditions Page, and Anti-Money Laundering Act Page.

 

How PWAN Real Estate Land Allocation Works in Nigeria

In Nigeria, all lands are held in trust by the state governor on behalf of the people. PWAN bridges the gap between clients and government-regulated properties by simplifying the acquisition process through:

Government Allocated Land (GAL)

PWAN acquires Government Allocated Land and offers it to clients. We also ensure the perfection of legal documents such as the CofO, Deed of Survey, and Deed of Assignment to give our investors peace of mind.

Direct Sales

Clients can purchase land directly from PWAN Properties (link to PWAN Properties page) with the assurance of receiving authentic and legally compliant properties.

 

Regulations That Guide PWAN’s Real Estate Allocation Process

PWAN Real Estate operates in full compliance with Nigeria’s regulatory framework. Some key regulations we implement include:

  1. Building Codes and Permits

Our properties meet all design, construction, and occupancy standards, ensuring safety and sustainability for our clients.

  1. Sustainable Practices

We prioritize eco-friendly practices in our estate development projects to protect the environment and support sustainable growth.

  1. Social Housing Programs

PWAN participates in initiatives to provide affordable housing for vulnerable groups, including low-income earners, the elderly, and persons with disabilities.

By adhering to these regulations, PWAN ensures that all investments in our properties are legally and ethically sound.

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Why Choose PWAN Real Estate for Property Ownership?

PWAN Real Estate stands out in the Nigerian real estate sector for several reasons:

  1. Speed and Efficiency: We allocate properties faster than most competitors.
  1. Transparency: All processes and fees are clearly communicated upfront.
  1. Legal Compliance: Your investment is protected under Nigerian law.
  1. Expertise: With years of experience, PWAN understands the needs of investors and works tirelessly to meet them.
  1. Customer-Centric Approach: We prioritize our clients’ satisfaction at every stage of the property acquisition journey.

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Get Started Today with PWAN Real Estate

Whether you’re looking for land for residential, commercial, or industrial purposes, PWAN Real Estate is your trusted partner. Our streamlined allocation process, commitment to compliance, and dedication to client satisfaction set us apart as leaders in Nigeria’s real estate sector.

Contact us today or explore our Terms and Conditions, Disclaimer, and Anti-Money Laundering Act  to learn more about our policies and procedures.

At PWAN, we don’t just allocate properties; we create opportunities, build trust, and empower dreams. Let us help you achieve yours.

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